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TRUE METRIX Blood Glucose Meter Recall Includes Store-Brand Versions

Vetted by Stefan Rest 3 min read

The FDA’s Class I recall of TRUE METRIX blood glucose meters covers more than the TRUE METRIX name on a store shelf. It includes four TRUE METRIX systems and versions sold under store and distributor names. The FDA has also posted a correction for certain first aid kits that contain TRUE METRIX meters. Here is what the E-5 problem is, which products are covered and what the FDA says to do now.

The E-5 problem

TRUE METRIX meters test a drop of blood on a strip. The recalled meters can show the same message, E-5, for two very different problems. E-5 can mean blood sugar above 600 mg/dL. It can also mean an error with the test strip.

The FDA says a person with very high blood sugar might think the strip failed and delay care. Or a person might treat very high blood sugar when their level is normal or low. The FDA says either mistake could lead to dehydration, confusion, loss of consciousness or death.

The four systems

The FDA lists these Trividia Health systems:

  • TRUE METRIX Self-Monitoring Blood Glucose System
  • TRUE METRIX AIR Self-Monitoring Blood Glucose System
  • TRUE METRIX GO Self-Monitoring Blood Glucose System
  • TRUE METRIX PRO Professional Monitoring Blood Glucose System

Store-brand versions

The FDA says the recall also covers cobranded versions sold under store or distribution partner names. These meters may have a pharmacy or store name on the box along with the TRUE METRIX name.

Trividia’s notice lists 20 store and partner names, such as CVS, Walgreens, Kroger and ReliOn (Walmart). The FDA’s full product list includes a few more private-label names. We list them all in our article on store-brand TRUE METRIX meters.

A store name alone does not mean a meter is recalled. Many stores sell other meters that are not part of this recall. Look for the TRUE METRIX, TRUE METRIX AIR, TRUE METRIX GO or TRUE METRIX PRO name on the meter or box. Then compare the item number or UPC with the FDA’s full list, or use the serial number lookup on Trividia’s notice.

Meters inside first aid kits

TRUE METRIX meters can also come inside other products. The FDA posted a correction in June 2026 for two first aid kits made by North American Rescue for emergency medics. The kits contain TRUE METRIX meters. North American Rescue sent a correction letter on March 27, 2026. As of that date, it had reported no serious injuries or deaths linked to the kits.

What the FDA recommends now

The FDA’s safety communication was issued April 28, 2026, and updated May 19, 2026. Its advice has two parts that go together:

  • Switch to another way of testing blood sugar, if possible, until corrected meters are available.
  • Keep testing. Do not stop using a TRUE METRIX meter until you have another method. Going without testing has its own risks.

The FDA says to talk with a health care provider or pharmacist about switching. If you see E-5 and have symptoms of high or low blood sugar, the FDA says to contact your health care provider right away.

Reported injuries

The FDA says that as of January 16, 2026, Trividia had reported 114 serious injuries and one death associated with this issue. These are reports, not findings that the meter caused each event. The numbers may have changed since that date.

A meter, not a CGM

TRUE METRIX meters are blood glucose meters. They are not continuous glucose monitors, and this recall is separate from recent notices about FreeStyle Libre sensors and Dexcom receivers and apps.

For the full picture of this recall, including what information may help if someone was seriously harmed, read our TRUE METRIX glucose monitor recall page. To compare it with the other recent notices, visit our glucose monitor recall overview. A recall does not mean every user has a claim, and no outcome can be promised.

This article is general information about how these cases work. It is not legal advice, it does not create an attorney-client relationship, and no two claims are alike. If something here sounds like your situation, the useful next step is a conversation about the facts.

Sources and citations

Statutes, regulations, agency material and decisions referred to above.

  1. Blood Glucose Monitor Recall: Trividia Health Issues Correction for TRUE METRIX Blood Glucose Monitoring SystemsU.S. Food and Drug AdministrationContent current as of May 19, 2026. Source of the four affected systems and the inclusion of cobranded products.
  2. Risks of Using TRUE METRIX Blood Glucose Monitoring Systems by Trividia Health: FDA Safety CommunicationU.S. Food and Drug AdministrationApril 28, 2026; updated May 19, 2026; checked September 27, 2026. Source of the E-5 problem, the possible harms, the injury and death count as of January 16, 2026, and the FDA’s recommendations.
  3. Full List of Affected Product — TRUE METRIX Blood Glucose Monitoring SystemsU.S. Food and Drug AdministrationSpreadsheet of affected items with item numbers and UPC codes, including store-brand kits.
  4. First Aid Kit Recall: North American Rescue Issues Correction for First Aid Kits Containing TRUE METRIX DevicesU.S. Food and Drug AdministrationContent current as of June 26, 2026. Source of the first aid kit correction.
  5. E-5 Product NoticeTrividia Health, Inc.The manufacturer’s notice, cited only for its list of store and partner names and its serial number lookup.

Vetted by

Stefan Rest, managing director of CBW Law

Stefan Rest

Managing Director, CBW Law

Stefan Rest has spent more than two decades advocating for consumers and helping people understand how the law may provide a path forward when they’ve been wronged. As Managing Director of CBW Law, he oversees client relations, the firm’s national law-firm network and new partnerships. He writes about developing litigation and consumer legal issues because the right information can help people recognize when their own story may matter.

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